Ordering a tailored suit online with L' CHANNEL begins with your measurements and selected design specifications. Before your garment enters production, our in-house master tailors review the measurements you provide, considering your proportions, body type and posture as part of the overall fit.

If anything requires clarification, we'll contact you before crafting begins. Once your garment arrives, our Fit Support, Wherever You Are service remains available should your first fitting require a basic adjustment.

Yes. Approved basic fit alterations arising from the original order are covered by L' CHANNEL.

You may choose to have the alteration completed by your own trusted tailor. Once the approved work is completed, simply provide photographic proof of the alteration together with the corresponding cost, and the eligible amount will be credited to the account used for your original payment.

Where an appropriate specialist from our alteration network is available, we can instead arrange the alteration through them and settle the approved alteration cost directly.

For the applicable standard allowance for a particular adjustment—such as sleeve length, trouser length, waist or basic body fit—please contact Client Services before arranging the work.

Your first fitting is an important part of the tailoring experience. If you feel the garment would benefit from a basic fit adjustment, contact our Client Services team before arranging any alteration independently.

Where necessary, we'll ask you for photographs or a short video so our tailoring team can assess the garment against the measurements and specifications provided with your order.

We'll then advise you on the appropriate adjustment and the most convenient way to have it completed.

Yes. Once our tailoring team has assessed and approved the required basic alteration, you may choose to have the work completed by your own trusted local tailor.

Before proceeding, contact Client Services so we can confirm the recommended alteration and the applicable standard alteration allowance. Once the approved work is completed, photographic proof and the corresponding cost can be provided to us, after which the eligible amount will be credited to the account used for your original payment.

Where professional alteration support is available in your location, we can connect you with an experienced specialist within our trusted network of alteration professionals.

This allows many straightforward fit adjustments to be completed closer to home. Where a suitable specialist is available, L' CHANNEL will coordinate the approved alteration and settle the agreed alteration cost directly with the specialist.

If local support isn't available or the garment requires a more substantial adjustment, our Client Services team will advise you on the appropriate alternative.

Some adjustments are better handled by our own tailoring team. If your garment needs to return to us, our Client Services team will guide you through the process and provide the necessary shipping instructions.

The garment should be clean, unworn beyond fitting and carefully packed in its original L' CHANNEL packaging, with all accompanying components included.

The customer covers the initial shipping cost to return the garment to us. Once the approved alteration has been completed, L' CHANNEL covers the cost of shipping the garment back to you.

We'll make the return process clear before the garment begins its journey back to us.